1 to 1 Replacement Warranty Policy

Gaabor (individually and collectively “we”, “us” or “our”) warrants that, subject to the terms set forth herein and subject to the terms and conditions set forth in this document, the products sold in our Gaabor Official Store in:

1. Shopee Mall (https://shopee.com.my/gaabor.os/)
2. Lazada LazMall (https://www.lazada.com.my/shop/gaabor/)
3. TikTok Shop Mall (https://www.tiktok.com/@gaaborofficialstoremy/)
4. Gaabor Flagship Store @ Plaza Metro Kajang and Authorized Third-party Retailers/Sellers (B2B)

will be fit for purpose during the applicable warranty period.

Exclusions and Voidness of our Warranty Coverage

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Our warranty will NOT apply to the following:

1. Faulty products caused by transportation during return, replacement or repair.

2. Faulty products caused by any unauthorised modification (without our written consent), disassembly or repairs, or product tampering, misuse or abuse.

3. Faulty products caused by accidents, fire, natural disasters, negligence not caused by us or our authorized representatives or man-made behaviours (including moisture, liquid damage, dropping or falling, fair wear and tear, exposure to abnormally corrosive conditions, input inappropriate voltage, excessive extrusion, main board deformation, etc.).

4. Products that are improperly installed/used/maintained in accordance with our written specifications, instructions, recommendations, shelf-life limitations, user manual and any recognized general or industry standards and regulations applicable from time to time.

5. Faulty product parts or accessories such as power adapters, cables, batteries, etc, that are damaged, cracked, broken or deformed.

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Important Notes

1. Buyers (individually and collectively "you", "your" or "yours") have a responsibility to ensure that you receive complete order(s) and fully functional product(s).

2. The warranty activates from the Received Date automatically and ceases upon the expiration on 30-Day, 6-Month, 1-Year or 3-Year (Refer to Appendix Table 1). Your System Order ID, Purchase Receipt ID or Invoice Number is the proof of your order.

3. Gaabor will make an investigation on the cause of the problem and if the product fault is the consequence of the Manufacturer's defect in Hardware Functional, Materials, or Workmanship.

4. Any handling and/or shipping costs will NOT be covered by Gaabor if associated with:

i. The NON-warranty covered returned item(s);
ii. Uncooperative and/or refusing to follow instructions when/after dealing with our Customer Service Team;
iii. NO traditional Air Waybill sticker is provided;
iv. Additional carton box packaging and/or bubble-wrapping; and
v. Requesting extra replacement product parts or accessories which are NOT within warranty (expired or not covered under our stipulated manufacturer's warranty).

5. Any item(s) that comes with the product(s) purchased must be returned in whole or partial set (as instructed by our Customer Service Team).

6. Ensure that the product(s) you return is/are WASHED CLEAN and NOT DIRTY.

7. Should replacement is required and your model has been discontinued, we’ll offer a replacement with a different model of similar category/features, which may require a top-up due to the price difference. The top-up amounts are subject to its normal sales price.

8. Each product is eligible to claim the replacement warranty ONCE only, excluding products purchased with our SPECIAL WARRANTY COUPONS.

9. Should you receive a defective new purchase order or replacement product, you'll need to contact our Customer Service Team within 5 calendar days. Otherwise, Gaabor will not be liable for any excuses that are unacceptable.

10. Replacement of the product (including products purchased with our Special Warranty Coupons) or a part DOES NOT extend or restart the warranty period.

11. Gaabor reserves the right to amend or modify the terms and conditions of this Warranty Policy without prior notice.